bdb99 — Privacy Policy

This Privacy Policy ("Policy") describes how bdb99 ("we", "us", "our") collects, uses, stores, and discloses personal data provided by users ("you", "Player", "Account Holder") when accessing or using the bdb99 platform at bdb99.bio. This Policy applies to all features of the platform, including account registration, deposits and withdrawals, gameplay, customer support interactions, and marketing communications.

By registering an account or continuing to use bdb99, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, please discontinue use of the platform immediately and contact [email protected] to request account closure.

bdb99 collects personal data through several channels: during registration, during the course of gameplay and transactions, through customer support interactions, and automatically through cookies and similar tracking technologies when you browse the platform. The categories of personal data we may collect include:

• Identity data: full name, date of birth, gender, nationality, and government-issued identification document details collected during KYC verification.
• Contact data: email address, mobile phone number, and residential address provided at registration or during account updates.
• Financial data: payment method details (such as bKash wallet number, Nagad number, or Rocket number), transaction history, deposit amounts, withdrawal amounts, and balance information.
• Technical data: IP address, device type, operating system, browser type, session duration, pages visited, game activity logs, and approximate geographic location derived from IP.
• Communication data: the content of messages, emails, and chat records exchanged with bdb99 customer support, including any documents or screenshots you share with us.

You are not required to provide all categories of data. However, certain data — particularly identity and contact data — is mandatory for account registration and KYC compliance. Failure to provide mandatory data may prevent account activation or restrict access to certain platform features such as withdrawals.

bdb99 uses personal data for the following purposes:

• Account management and service delivery: to create and maintain your bdb99 account, process deposits and withdrawals via bKash, Nagad, and Rocket, verify your identity, and provide customer support.
• Legal and regulatory compliance: to fulfil anti-money laundering (AML) obligations, age verification requirements, responsible gaming obligations, and any other applicable legal or regulatory duties.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, unauthorised account access, bonus abuse, and other potentially illegal activities.
• Platform improvement: to analyse usage patterns, identify bugs or performance issues, develop new features, and improve the overall bdb99 experience for Bangladeshi players.
• Marketing and promotions: to send you information about bdb99 bonuses, seasonal promotions (such as BPL, Eid, and T20 World Cup offers), and platform updates — where you have opted in to receive marketing communications.

bdb99 processes personal data on the following legal bases: (a) Contract performance — processing necessary to register your account, process payments, and deliver the platform services you have contracted for; (b) Legal obligation — processing required to comply with applicable AML, KYC, age verification, and responsible gaming regulations; (c) Legitimate interests — processing carried out to prevent fraud, maintain platform security, and improve the platform, where these interests are not overridden by your data protection rights; (d) Consent — where you have given explicit consent, for example to receive marketing communications. You may withdraw consent for marketing communications at any time by contacting [email protected].

bdb99 does not sell your personal data. We may share personal data with the following categories of third parties, solely to the extent necessary to operate the platform and comply with applicable law:

• Payment processors: bKash, Nagad, Rocket, Upay, and other approved payment partners receive only the transaction data necessary to process your deposits and withdrawals.
• Game software providers: Evolution Gaming, Pragmatic Play, Spribe, NetEnt, Microgaming, and Ezugi receive session and technical data necessary to deliver their games to your device.
• Competent authorities: law enforcement agencies, financial intelligence units, and other regulatory bodies may receive personal data where bdb99 is legally obliged to disclose it — for example, under AML reporting obligations.

In all cases, bdb99 enters into data processing agreements with third-party processors to ensure your data is handled in accordance with applicable privacy standards. bdb99 does not transfer personal data to parties outside the scope described in this Policy without your explicit consent.

bdb99 uses cookies and similar tracking technologies (such as local storage and session tokens) to operate the platform. Cookies serve several functions: maintaining your login session so you do not need to sign in on every visit; remembering your language and display preferences; tracking your navigation path through the platform for security and fraud-prevention purposes; and collecting aggregated analytics data to help us understand how players use the site.

Strictly necessary cookies (required for the platform to function) cannot be disabled. Functional and analytics cookies may be declined by adjusting your browser settings, although doing so may affect certain platform features. By continuing to use bdb99 after being presented with this Policy, you consent to our use of strictly necessary cookies. For optional cookies, your continued use constitutes implied consent unless you have disabled them in your browser settings.

bdb99 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account data (identity, contact, and financial records) is retained for a minimum of five years following account closure, in compliance with anti-money laundering record-keeping obligations. Technical and log data is retained for a shorter period, typically 12 months, unless required longer for an ongoing investigation or legal proceeding. When retention periods expire, personal data is securely deleted or anonymised so it can no longer be associated with an identifiable individual.

Subject to applicable law, you have the following rights in respect of the personal data bdb99 holds about you:

• Right of access: you may request a copy of the personal data we hold about you, together with information about how it is processed.
• Right to rectification: you may request correction of inaccurate or incomplete personal data. Basic contact details can be updated directly in your account settings.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to object to marketing: you may opt out of marketing communications at any time by contacting [email protected]. Opting out of marketing does not affect the processing of data required to operate your account.
• Right to lodge a complaint: if you believe bdb99 has not handled your personal data in accordance with this Policy or applicable law, you have the right to lodge a complaint with the relevant data protection authority.

To exercise any of the above rights, please contact [email protected]. We will respond to all valid requests within a reasonable timeframe and may request proof of identity before processing your request to protect against unauthorised access to your data.

bdb99 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive personal and financial data at rest, access controls ensuring that only authorised personnel can access personal data on a need-to-know basis, regular security audits and vulnerability assessments, and two-factor authentication options for account access.

While bdb99 takes all reasonable precautions to safeguard your data, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, bdb99 will notify affected users as soon as reasonably practicable and will take immediate steps to contain and remediate the breach.

bdb99 is strictly a 21+ platform. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you are not permitted to register an account or use the bdb99 platform in any capacity. If bdb99 becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted immediately and the associated account will be closed without notice. If you believe a minor has registered on bdb99, please contact us immediately at [email protected] so we can take prompt action.

bdb99 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform features. When we make material changes, we will update the "Last updated" date at the top of this Policy and, where reasonably practicable, notify registered users via email or platform notification. Your continued use of bdb99 following the publication of an updated Policy constitutes acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how we protect your data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bdb99 processes your personal data, please contact our privacy team at [email protected]. We aim to acknowledge all privacy-related enquiries within 48 hours and to resolve them within a reasonable timeframe. For formal data subject access requests, erasure requests, or complaints, please clearly state your request type in the subject line of your email and include your registered account email address to help us locate your records promptly.